Privacy Policy

Effective Date: 28 July 2026

Introduction

2Tools Pty Ltd (“2Tools”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or interacting with our business.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, you agree to the collection and handling of your information as described in this Privacy Policy.

Who We Are

2Tools Pty Ltd is an Australian supplier of Ground Engaging Tools (GET), wear protection systems, earthmoving equipment parts, and related products servicing customers throughout Australia.

Website:
https://2tools.com.au

What Personal Information We Collect

Depending on how you interact with our website, we may collect:

Identification Information

  • Full name
  • Company or business name
  • Job title
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Account Information

If you create an account, we may collect:

  • Username
  • Password (encrypted)
  • Saved addresses
  • Saved preferences
  • Order history
  • Wishlist information (if enabled)

Order Information

When purchasing products, we collect:

  • Products ordered
  • Order history
  • Shipping information
  • Delivery instructions
  • Invoice information
  • Purchase dates

Quote Requests

If you request a quote, we may collect:

  • Company details
  • Product requirements
  • Project information
  • Supporting comments

Payment Information

Payments are securely processed by third-party payment providers.

We do not store your complete credit card or banking details on our website.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Pages visited
  • Date and time of visits
  • Referring website
  • Click behaviour
  • Session information

This information helps us improve website performance and security.

WooCommerce Customer Accounts

If you create an account on our website, WooCommerce stores information that allows you to:

  • Log into your account
  • View previous orders
  • Track current orders
  • Save delivery addresses
  • Complete future purchases more quickly
  • Manage account details

You may request deletion of your account at any time, subject to our legal obligations to retain certain transaction records.

Shopping Cart Information

Our website uses cookies to remember the products you place in your shopping cart.

These cookies improve your shopping experience by allowing you to continue where you left off if you return to the website.

Abandoned Shopping Carts

If enabled, our website may temporarily store information about incomplete shopping carts.

This information may be used to:

  • Save your shopping cart
  • Improve your shopping experience
  • Send a reminder email about your unfinished purchase (only where permitted)

You can opt out of marketing communications at any time.

Product Reviews

If product reviews are enabled on our website, any information you submit, including your name and review content, may be publicly displayed.

Please avoid including personal or sensitive information within your review.

We reserve the right to moderate or remove reviews that are inappropriate, misleading, offensive, or unlawful.

Cookies

Our website uses cookies and similar technologies.

Cookies help us:

  • Remember login sessions
  • Maintain shopping carts
  • Improve website performance
  • Understand visitor behaviour
  • Enhance website functionality
  • Provide personalised experiences

Most web browsers allow cookies to be disabled, although some website functionality may no longer operate correctly.

Website Analytics

We may use services such as Google Analytics or similar tools to understand how visitors interact with our website.

These services may collect information including:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser type
  • General geographic location
  • Traffic sources
  • User interactions

This information is aggregated and does not personally identify individual visitors.

Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send information regarding:

  • Product releases
  • Industry updates
  • Promotional offers
  • Stock arrivals
  • Company news

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Contact Forms

When you submit an enquiry through our website, we may collect:

  • Your contact details
  • The content of your enquiry
  • Uploaded files (if applicable)
  • Technical information such as your IP address for spam prevention and website security

This information is used solely to respond to your enquiry and maintain the security of our website.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Freight and courier providers
  • Payment gateway providers
  • Website hosting providers
  • IT support providers
  • Email marketing providers
  • Accounting and ERP software providers
  • Fraud prevention services
  • Government agencies where required by law

We only share the information necessary for those providers to perform their services.

We do not sell, rent or trade your personal information.

International Data Transfers

Some third-party service providers may process or store information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

Data Security

We implement reasonable physical, electronic and administrative safeguards designed to protect your personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Meet taxation requirements
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

Information is securely deleted or de-identified when it is no longer required.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of information where legally permitted
  • Withdraw consent to marketing communications

Requests can be made using the contact details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our products and services are intended for businesses and adults.

We do not knowingly collect personal information from individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or website functionality.

The latest version will always be published on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

2Tools Pty Ltd

Address
75 Power Road
Boronia VIC 3155
Australia

Phone
(03) 8256 4746

Sales Enquiries
[email protected]

Warehouse Enquiries
[email protected]

Website
https://2tools.com.au