LOCATION

VICTORIA

75 Power Road
Boronia 3155
Melbourne
Victoria
Australia

FREQUENTLY ASKED QUESTIONS

How long until an 'out of stock' item is back in stock?

2Tools receive regular shipments of stock from China. If an item is marked 'out of stock' , we have not yet ordered production of replenishment stock, therefore a 90day minimum applies. If an item is marked 'on backorder', we have ordered the production of replenishment stock and expect this to be on our shelves within 60-120 days.

Can I still order 'out of stock' items?

Yes. Any orders submitted for 'out of stock items' will be backordered.

I ordered the wrong item, can I return it?

Yes. You have 30days to return incorrectly ordered items. As long as the items are in the same condition as when they were shipped from our warehouse to you.

Where can I have my order shipped?

2Tools ship orders Australia wide.

When will my order be shipped?

We aim to have all orders shipped within a 48hour time frame from when they are received.

Once you have submitted an order, our warehouse get to work packing it that same day.

 

How do I track my order?

Email our warehouse warehouse@2tools.com.au for order tracking. They can track your order and supply you with an update. Alternatively, our warehouse team can supply you with the freight carrier and consignment number which will allow you to track the goods yourself.

Can I cancel my order?

If you order is for a standard stock item and has not yet been dispatched, you are able to cancel it. All cancellation requests can be directed to sales@2tools.com.au

Can I cancel my backorder?

CONTACT US FOR ANY QUESTIONS